Complaint regarding Sony Alpha mount lens and service delay

I bought a sony Alpha mount lens 50mm with serial number 2004509 model number SAL50F18//C AE. I made this purchase in the month of september 2015.

Unfortunately,the product has not performed well because after few week of purchase the lens had problem in Auto focus mode in focusing. After repeated trial it would focus but would produce blurry Image. Until recently the problem worsen and the lens would refuse to focus in Auto focus mode even after repeated trial manual focus do work fine

To resolve this problem I took the product to Authorised Sony service centre (Sonnet Care Bangalore) where in the technician investigated the lens and concluded the said lens was defective. After reviewing my warranty documents they offered me to create a job sheet but when asked about delivery date the technician was in blank and said we cannot give you any date as we need to investigate much deeper.

I would appreciate if you look into the matter and resolve the problem by replacing the lens and not repairing because lens had manufacturing from its initial days of purchase.

Rajiv Dey
C.V. Raman Nagar, Bangalore 560093
Email: / 23/02/2016 / 10:51 am

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