Complaint regarding Sony PS4 service delay

I bought my first PS4(1TB) in May of this year and using it in 5 months, I have faced many random crashes(error ce-34878) which seemed to be increasing exponentially with time because of saving the game in hard disk. So i reached out the sony customer care, and they asked me to handover to the local Sony service center for replacement as it was an hardware issue. And so I did it.

Now its been around a month, and still i havenot recieved a new PS4. They did’not even give any regular updates on the status of replacement.On calling up the local sony center, they gave me a vague excuses that their technician is on leave.

This is a very bad service from Sony.I have exhausted with trying every option available,and have not got any response yet.

I have also tried emailing Sony Care india(sonyindia.care@ap.sony.com) but there was no reply.

pramod kumar
Madhapur, Hyderabad 500081, Telangana
Email: pxxxxxxxxxy@gmail.com
125.21.194.1 / 01/11/2016 / 4:59 pm

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