Complaint regarding Tata Swach water purifier servicing

I bought Tata Swach Ultima Water purifier on 15th Jun 15 in Pune. From 18th Mar 16 filter stopped working and complaint logged same day with Tata Swach customer care. This complaint was assigned to one of the Service center in Pune (Global Service), contact # 020 65106011 however they have not resolved this issues till now. Technician came up twice and they said some parts need to be changed and they will do it next day once they get the part from service center however this is been completed even today (26th Mar). Two of my family members fallen sick for the impure water intake in absence of the purified water as the filter is not working. I want to lodge this complain here and want to know who will be legally responsible for the illness of my family members. Complaint # CRMH18032016113107.

Tata swach customer service is below the expected level in this industry and they do not resolve customer complaints on time..

Koushik Bagchi
Pune 411057, Maharashtra
Email: / 26/03/2016 / 4:00 pm

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