Complaint regarding three burner Surya Ignition gas stove

On 10 june I bought this surya three burner glass top, auto ignition gas stove from home shop -18 on 10 June 2016 .The order no given was 130587701. This stove was connected to IGPL gas line. It had a warranty of one year .Suddenly on 31 August while I was Making tea the glass of the burner shattered into thousands of pieces with a loud boom sound. Here I would like to state that me and my husband are senior citizens living alone .Inspite of my husband writing mails and complaints to home shop -18 nothing happened, home shop 18 says talk to the company ie surya and give different phone numbers which are never picked up. On top of it people from Home Shop 18 call at odd hours and ask all stupid questions ie did u throw something on the gas stove how did it break without u doing anything . As if i wanted to break the gas stove purposely etc and harass me. i have explained what happened and how it happened at least 50 times. But so far no action has been taken by home shop 18 or the company that sold the gas stove.

shashi lall
Dwarka Sector 18-A, New Delhi 78
Email: kxxxxxxxxxxxxl@hotmail.com
59.88.137.104 / 03/11/2016 / 12:12 pm

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