I have paid 1000rs. for Tikona broadband connection on 13 feb 2018. I got the information that I will get the connection next day (14 Feb 2018) or max by Friday (16 Feb 2018). Next day (14 Feb 2018) Tikona representative
Came and checked the location and tower feasibility for internet connection. After checking the details he came and said connection is possible as the distance of tower is from my home is less than 75meter. He took around 4hrs to check again and said that the tower building owner is not available so I will do it tomorrow. Then his tomorrow never came. On calling to him, he use to say everytime that he is on the way and coming. I waited and called again & again but he used to give only time but not came again.
After waiting till Friday (16 Feb 2018) , I called to customer care and registered complain (1-5072805290). After making the complain by my side, the engineer stopped taking my call. Later (18 Feb 2018) I got call from customer care representative and he asked me for the time slot to send the engineer. I had given the time in between 11am to 12pm, date 19 Feb 2018. He said that that I will receive the name and contact no. of the allocated engineer soon.I waited till today (19 Feb 2018) morning, then I called to customer care again. Representative said that the name and no. of the engineer is same what I got earlier. I requested her to send the message again but she denied. Again I called and the same representative picked the call. I asked to reconfirm the name and no. of the engineer then she said that “message is showing that my area is not feasible for connection”. She was getting irritate while giving the answer of my questions.
If this was the case then why u guys kept me wait for 1 week. You should have inform the very next day that connection is not possible and should refund the money. My work is totally based on Internet. Past one week I am getting harassed ( mentally and monetary) by u people. I waited like fool and wasted my so much time which was very precious for me. I lost my customer because of your delay and irresponsibility. It is not the matter of 1000rs., My concern is my time which I have wasted so much and at last zero result. In fact because of this , I couldn’t contact the any other service provider. If the feasibility issue was there then u should have inform immediately so I could look for other option. I am very much disappointed with the service and I. Know very well that all the connection problem occurred because I complained in customer care. Before that, all the connectivity was possible and feasible. Please do let me know how should I compensat my mental and monetary issue.
User Id: 1122293664
Chetganj, Varanasi 221001, Uttar Pradesh