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Complaint regarding Tikona internet connection

I took the broadband internet connection in Feb 2016 and from the week 1 of connection, I had been facing the connection and as well as speed issues. I called customer service center may be a 100 times and the issue was not at all resolved even after repeatedly calling.

I had also placed a request terminate the connection a while ago after all seeing all these issues.

Recently on 1st Nov 2017, I placed a request for termination of my connection because of the same issue and I eventually had already gone for Airtel Fiber connection which is of 40 MBPS connection with 100GB data.

I also stopped using the internet from TIKONA from 30th Oct 2017.

Tikona says they have billing cycle on every month 26th and I placed a termination request on 1st Nov 2017.

Now they are asking me to pay Rs. 449/- just just for 4 days. I am not sure how they are calculating the usage just for 4 days.

Though there was issues with the internet connection & speed, I retained the internet connection and have been paying the monthly bill within the due date.

But now CSR from TIKONA are calling me every now and then and harasing me to pay the bill of Rs. 449. In fact, they have to refund the monthly charges for all the months till date since there was lot of issues until 30th Oct 2017.

Please help me regarding this issue. Looking forward to hear from you. Thank you!

Ramesh C N
Subramanyapura Post, Bangalore 560061, Karnataka
Email: rxxxxxxxxxxxxo@gmail.com



4 comments

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  1. Dear Subscriber,

    Greetings from TIkona.

    With have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

    Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

    Regards,
    Tikona Care.

  2. Dear Subscriber,

    This is a gentle reminder to follow-up on your concern listed Nov 14, 2017.

    Kindly share your details with us for further assistance.

    Regards,
    Tikona Care.

    • Ramesh C N on 17/11/2017 at 1:56 am

    9880661234

  3. Dear Subscriber,

    Greetings from Tikona.

    With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

    Post termination the devices will be recovered from your premises and Full& Final Settlement mail will be sent to you on your registered email id.

    For any further issues/queries, please contact customercare number 1860 3000 3434.

    Regards,
    Tikona Care.

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