Complaint regarding Tikona internet service and support

I have taken tikona connection. i have paid for 6th month internet (advance payment was made 4512 RS) and near 2 months i used internet connection and after that techincial issue came nad more than 3 technicians and they were visited more than 5 times and since 15 to 20 days i did complained of the issue but still is not resolved and finally i asked them to close the connection and i asked humbly to refund my money for remaining months. But they are saying that they will not refund my money. The person from whom i took connection he said when you not get good service you can close the connection and easily your money will get refund.

Now daily we call them on their customer care number and every time they tell us they will send another technician.
It has already 15 to 20 days since we are getting internet and since more than one week we are asking them to do refund process but stil they haven’t started any further process regarding this. so in next one week if tehy will complete the refund process then i will do police complain and society complain.

Anuj Sharma
Mumbai 400101, Maharashtra
Email: / 10/01/2016 / 2:40 pm

7 comments for “Complaint regarding Tikona internet service and support

  1. Tikona Care
    12/01/2016 at 5:08 pm

    Dear Anuj,

    Greetings from Tikona.

    We have noted your post. In order to assist you further,we would require your contact or Tikona User ID details. We have assigned a reference number #TIKJA1152 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on

    Tikona Care

  2. anuj
    12/01/2016 at 8:15 pm

    time pass chal raha hai kya meri complain mai sab details diye hai dikta nahi hai kya. Sirf time pass karne ke liye contact no or tikona id maang rahe ho.

    tikona id : 1115145920
    contact no : 9619501462
    aur mail bhi kar diya kal ye msg nahi chahiye ki mail pe send karo.

  3. Tikona Care
    13/01/2016 at 5:24 pm

    Dear Anuj,

    Greetings from Tikona.

    Please be assured that your concern listed Jan 10,2016 has been noted and our team is working on addressing the same.

    Tikona Care

  4. anuj
    14/01/2016 at 8:45 am

    How much time will it take? Already since one month we are facing this issue. Kindly revert and resolve my issue ASAP.

  5. 17/01/2016 at 12:50 pm

    kyu revert nahi kar rahe ho kab hoga mera issue resolve. police mai jaake complain karuga tabhi resolve karoge kya. jaldi revert and refund karo warna acha naih hoga

  6. Tikona Care
    18/01/2016 at 4:19 pm

    Dear Mr. Sharma,

    Greetings from Tikona.

    With regards to your concern, we confirm that your disconnection request is in process.

    Post termination the device will be recovered from your premises and the Full & Final calculation amount will be calculated.

    For any further issue/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at

    Tikona Care

  7. 18/01/2016 at 9:02 pm

    boss kabse process mai hai bol rahe ho. You have mentioned on 10th you have taken my disconnection request. 8 days have been passed after that how many days more it will take. Same revert kar rahe ho bus kya process chal raha hai complete explanation do. Max this week i will see and this weekend i will do police complain.
    Aur plz ye same copy paste revert mat karna

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