I had taken internet connection from tikona service in 2016 at my resident in Dadar. I opted for 1 mbps speed plan which was costing for 350 rs per month. Later after using it for 5 to 6 months I upgraded my speed to 10 mbps plan which was costing 699 rs per month. After using this (10 mbps) for three months i felt that the speed is not crossing even 2 mbps. So I logged a complaint to service center. The engineer visited my resident and said that there is network updation going on so after that is resolved the speed will be back to normal. I waited for around one month but speed was same i.e. 2 mbps. So again i connected with customer care and logged a complaint. For this complaint no one visited . So after waiting for three days i again contacted the customer care. The sent an engineer after a week. Then after analysing everything for 2 days the engineer mentioned your area dont support speed more than 3 mbps. I was like wtf i was paying from 6 months for 10 mbps plan and tikona doesnt support more than 3 mbps. So i connected with Tikona customer care again and said that i will not pay for 10 mbps speed for the current month as tikona does not support more than 3 mbps speed in my area. They said that from next month you change the plan but i will have to pay the amount for that month. I denied for that and said that they can disconnect the service i will not pay for that. They kept the service enabled for next month and again sent me the bill for past two months of 1363 rs. I denied paying up the money for 10 mbps plan. They called daily and i mentioned that i am ready to pay but not for 10 mbps. Then this calling stopped and i didnt payed the amount as well. After one year yesterday i recieved a letter from a advocate asking to pay the due amount. The letter was dated 20 Dec 2017 but was delivered at my doorstep on 5 Jan 2018 . The envelope does not have postal stamp on it. Today 6 Jan in evening i recieved a phone call from the said advocate who was speaking in a high tone, vulgar language and harrased me by saying he if i dont pay the amount immediately in 15 minutes he will file a case in supreme court to barge my documents which was submitted. I mentioned to him politely that “Sir, please mind your language . I am ready to pay the amount for service which was used , but your client tikona didnt provide the service which they promised to do.” The person threatened me to pay the amount immediately otherwise case would be filed as well i will have to face some serious issues. I paid the amount which was requested but my question here is why i should pay the amount for service tikona didnt provide . I need the refund of my amount.
Dadar West, Mumbai 400028, Maharashtra