Complaint regarding Tikona services

I am Vamshi KV from Hyderabad. I had requested to Tikona customer care department for cancellation of my Tikona service account (ID:1111096300) in the month of february 2016 and they told me to pay Rs. 150/- as final bill and also said that there will be no further charges and the account will be closed so I had paid the bill (date: 06/03/16; merchant: 210958919/TECH TIKONA DIGITAL; transaction ID: 0000160665633044; amount:150.00).

Today I got a call from Tikona laywer that we are still due to Tikona and I have told him we had already paid all the amount but still he insisted us to pay the bill as he is going to submit the case filed by Tikona to court so I had no option other than paying the amount today with no fault of my own:

I had been telling customer service people in earlier calls to refer to the recordings prior to paying last bill (on March 06, 2016) but Tikona people are very careless and without checking valid information they harassed us to pay the bill. I would like to request you to help me to get my money back from Tikona.

Vamshi krishna m
Old alwal 500010, Telangana
Email: / 26/12/2016 / 4:04 pm


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    • Tikona Tikona on 30/12/2016 at 11:47 am

    Dear Subscriber,

    Greetings from Tikona.

    Your account request is in progress and it will be terminated shortly.

    Post termination the devices will be recovered from your premises and full and final settlement will be concluded.

    Tikona Care

    • Vamshi on 07/01/2017 at 9:49 am

    Ok..please close it asap

    • Vamshi on 12/01/2017 at 9:30 am

    No update from Tikona yet.

    • Tikona Care on 16/01/2017 at 8:54 pm

    Dear Subscriber,

    Greetings from Tikona.

    Your account has been terminated as per your request and the devices have been recovered from your premises.

    Refund cheque of Rs. 1542/- has been processed against your account and same will be delivered to you within the next 20 working days.

    For any further issue/query, you can contact us on 1860 3000 3434.

    Tikona Care.

    • Vamshi on 11/02/2017 at 9:20 pm

    I still did not receive my check yet. It’s been more than 20 business days… Let me know the status

    • Vamshi on 18/02/2017 at 11:49 am

    The check you sent me is not valid. My full name is not printed on it. Bank is not accepting the check on name ‘vamshi M’ . please resend check with full name ‘ vamshi krishna manikonda’

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