Complaint No: 1). Last year have paid Rs.4800/- Infinity plan and where it is activated in April 17 along with Regional Languages and in May 17 it was disconnected and only Re-activated in end of Dec 17 and refund of money is been made.
Complaint No: 2) In the month of Mar 18 it is been communicated to avail 1 Year Infinity package I need to add Rs. 958/- to my existing account a sum of Rs.4100/-. against which I promptly paid immediate by transferring the money and to my surprise after 3 days Airtel sends a message the services would end with a validity of 25th May’18.
When I called the customer service and chasing to get the feedback after several calls to my surprise they say casually there is no balance money in my account and what their agent informed is wrong commitment and they cannot do anything.
To my written email complaints Airtel escalation desk team took several days time and wasted my
time with no resolution nor the same with some Customer Experience Team and on writing to Nodal Team; to my surprise even they also turned to be silent on above issues and smartly say just a orry It Is a mistake at their end and cannot do anything.
I would urge to highlight Airtel DTH fraudulent activities of cheating customers to pay for short of services and to continue to have customers by giving wrong commitments. My experience is very dis-satisfied and I would be going for disconnection of services in lieu of cheating, very poor service experience and wrong commitments.
My Airtel DigitalTV ID – 3014398928.
New Delhi 110075