Complaint regarding upgradation recharge of Tatasky

I upgraded DTH set top box of Tatasky from HD to 4k type, after paying upgrade charges of Rs 5900 during 2015 world cup cricket match. On June 4, 2015, Tatasky informed us through sms that 4K content is being discontinued until further notice. I contacted Tatasky for returning the 4K set top box which is useless without any 4k content, reverting to old HD set top box and refunding the Rs 5900 which they had charged me. However to my surprise their customer service representative declined mentioning that there is no provision to do so. I spoke to Mr.Vxxxxxxxr of Tatasky. It is not expected from a reputed company like Tatasky to dupe customers, by not providing service for which customers have been charged.

Sivan Iyer
Mani Madam, Ambalapuzha. P.O, Alappuzha 688561, Kerala
Email: / 06/08/2015 / 9:14 pm

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