Complaint regarding used Micromax phone sold by dealer

I bought a Micromax A069 on 02/07/2015 from the shop Rahul Telecom, Jagraon.

I had an issue with the phone and went to the micromax service centre satguru communication on 16th June,2016. They said that their system is showing the date as May, 2015 and thus the phone is not on warranty period. You have bought a used phone.

I said that I had bought a sealed packet of the phone and opened in-front of the shopkeeper on the date of buying. He said ” seal ka kya hai, seal to koi be laga ya nikaal sakta hai”

They refused to take responsibility and said go outside and there is a customer care number. Go and talk to them. On calling them the said they will provide a call back.

On calling back the representative refused to take the responsibility and said we cannot provide the warranty period. I said who will be responsible for the same, to which he said we dont know, you go and talk to the vendor.

I had no other option rather than complaining it. Provide me my warranty period as I have paid money for the product or refund my money back.

Anup Choudhary
Noida, Uttar Pradesh, Noida 201301
Email: / 17/06/2016 / 2:01 pm

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