Complaint regarding Videocon d2h recharge

1. We recharged our d2h for 6 months on March 2018 by paying an amount of rs. 1400 approx
2. We took a mirror connection on April 2018. We gave rs. 1000 in cash to the service technician.
3. May 2018 we notice both the connections disconnected due to insufficient balance.
4. Contacted customer service, they registered complaint. Promised within 24 hrs the problem will be solved. But did not.
5. This was repeated several times.
6. Despite several complaints, the problem still persisted.
7. Again we made a recharge of rs. 245 on 27.07.2018, cancelled our mirror connection too. This was working for a day. Today (28.07.2018) the connection got cut saying insufficient balance.
8. Contacted customer care, they said the balance is rs. 220, wait for 10 minutes and refresh the set top box, it will work. But this didn’t work.

S K Biswas
COIMBATORE 641028, Tamil Nadu
Email: rxxxxxxxxx5@gmail.com



1 comment

    • Mangala suryavanshi on 29/07/2018 at 1:04 pm

    1. I made a recharge of rs 300, by online payment, on 8 july 2018, at 8.35 pm., but it was wrongly done on my previous customer id, so, i contact customercare and ask about the solution but, they told us to mail on our customercare@d2h.com mail id. I did it by 9 july 2018, 9.21 am, but no reply till date i called atleast 16 times to customercare for everyday followup, and not a single solution got from them, they keep on saying ur mail not recieved the same mailled, i keep on mailling as they told us several times, till date but issue solve, i also complaint but no revert of that too, saying your no was was reachable but it mailled the alternate no, but no reply till date. And how the rude the customercare is, only ignoring while i call them, several times they disconnect the call, saying we are transfering your call to senior executive, but they are doing the same, sr supervisor name, payal, Afreen, praful parmar, another supervisor name payal, and 2 of ther executive saying we cant reveal our name we dont have the aurthority, so what ia this going on, do aolve my problem as soon as possible.

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