Complaint regarding Vodafone 3G WiFi data loss

I am a Vodafone 3G Wifi prepaid customer. Vodafone calls it 3G MIFI and the device is Vodafone R 206. My number is from Delhi NCR. I had a balance of approximately 2 GB data on 6th Apr 2015. This was expiring on midnight of 6th Apr. I called customer care to find out if I could purchase a “validity only” plan so that I would not loose my 2GB data. I was informed that there is no such provision. This is unfair for consumers since they loose data for which they have paid. Vodafone should add validity extension plans at a small charge to prevent such losses to their customers. I was also informed that the only way to save my data balance was to buy more data. I accordingly bought 500 MB of 3 GB data with a validity of 28 days for Rs.147/-. This would save my old balance and give me 28 days to use my data. I bought this recharge online and paid by internet banking through my husband’s savings bank account of State Bank of India, Bhowali branch, vide reference no IG00VJKAF4 on 6th Apr 2015, for Rs.147.00 I received an SMS from Vodafone which is quoted here “Thank you for using the Vodafone Online shop. Your Payment Transaction ID is CSBI3733166284 and you have recharged with Rs. 147.0 2015-04-06 07:35:26”

Inspite of recharging on time, my account was deactivated and my account did not reflect this purchase. I lost all my data. I could not use the internet for urgent work and lost a lot of time causing me much stress and avoidable tension. Customer care did not help me. Two days later on 8th Apr my husband’s account was credited with a refund of Rs.147.00. That does not help because I lost 2GB data for no fault of mine. I pray that my lost data should be re-credited to my account with validity and that I may be adequately compensated for the great inconvenience caused to me.

Alka Budhraja
C 218 Defence Colony, New Delhi 110024
Email: / 09/04/2015 / 12:30 pm

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