Complaint regarding wrong bill from Airtel

I had switched from a 2G data plan of 159/- p.m (500 MB) to 3G data plan of 250/- p.m (1 GB) on July 22nd. The plan had reflected on my account on the web, and I had used 950 MB of data for the July 22nd – Aug 21st billing cycle. Airtel issues me, to my surprise, a bill of ~4800/- INR saying that I had de-activated the 2G plan and had opted for pay-per-usage. I sent them the screenshot of my myairtel account page which clearly shows that the 3G 1GB plan is active on my mobile. While this issue was being attended to, they barred calls to my mobile saying that I have crossed my credit limit and have not paid my bill. Whenever I call them, I need to explain the entire story, and they hang up after saying they will get back in 1-2 hours; but, since 25th August when I lodged the complaint to 30th August when my connection was barred, I have not received any call from them. Whenever I call them, they say the billing issue is open and needs to be closed, and they refuse to give me a date by which this would be closed. This is complete customer harrasment by Airtel.

Amrutha Jyothi
Kaggadasapura Main Road, Bangalore 560075, Karnataka
Email: amritha.jyothi[ / 31/08/2015 / 1:00 pm

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