They charged me despite me raising the issues of poor network on the second day of installation of TIKONA connection. Despite the request to withdraw the connection, they did not collect the instrument and kept saying that we will take 10 days to improve your experience post which if you still want we will take away the apparatus and end the broadband connection. I had to pay the bill of the service for total 4 months as they made a lawyer call me threatening me to file a case against me for non payment of bill. I told the entire story to him, however he insisted on payment or else he would have filed the court case.

Ultimately in the pretext of resolving customer’s issue in the next 10 days even when the customer has asked to withdraw the connection, they extend the billin period. In my case it was 6 months.

Amit Sukumaran
Parel Village, Mumbai 400012, Maharashtra
Email: mxxxxxxxxxxx8@gmail.com
103.5.187.162 / 03/08/2016 / 10:48 pm



This article has 3 comments

  1. Dear Subscriber,

    Greetings from Tikona.

    We have noted your post. In order to assist your further, we would require your registered contact number or Tikona user ID. We have assigned a reference number # TIKAUG04017 to your case.

    Request you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in

    Regards,
    Tikona Care

  2. Dear Subscriber,

    Greetings from Tikona.

    This is a gentle reminder to follow up on your concern listed on Aug 5, 2016. Request you to share details in order for us to assist/resolve your concern.

    Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKAUG04017 in the subject line.

    Regards,
    Tikona Care

  3. Dear Subscriber,

    Greetings from Tikona.

    We have not received your information for us to take it forward. We now request you to share your details on our official Tikona Forum – forum.tikona.in by mentioning the reference number in the subject line.

    Regards,
    Tikona Care

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