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Complaint regarding wrong charges by SBI credit card

I have a sbi credit card and statement of the one month generated on the date of 03 every month date of the deposit out standing is 22 of every month. In this regarding last month statement was generated on 03 may 2018 and due date of deposit bill 22 may 2018.
Sir, last month i spend Rs 9948/- for bought online various items and irctc web for booked of e-ticket by sbi card. But I cancelled a e-ticket and amount refund of Rs 1055/- was credit in my sbi credit card account. I was contact with sbi credit card customer care that I deposit my outstanding amount 8893/- because Rs 1055/- already refund by irctc to sbi credit card account but customer support suggested to me that deposit all amount for safe from other charges and your extra amount is show as credit in account. I was deposited full payment of Rs 9948/- on the dated of 22 May 2018 but company deducted Rs 524/- from my extra deposited amount Rs 1055./-. I approach to customer support of sbi card then company said that your sbi card is activated with auto pay service and sbi card company approached to bank which add to sbi card 4-5 days before last date of billing.
Sir when I deposited all out standing amount before last date then why was company deducted Rs 524/- from my account.
Kindly help me and approach to company for refund my Rs 524/-.
Thanking you sir.

Anuruddh Kumar
Email: sxxxxxxxxxxh@gmail.com

1 comment

    • SBI Card on 13/06/2018 at 3:15 pm

    Dear Customer, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at sbicard_cares@sbicard.com mentioning reference number 49557 in your mail to enable us to address your concern on priority.

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