Complaint regarding wrong product from

There is website called which claims to be genuine but they have send the wrong product and disallow us to check them when delivered on COD basis. once payment made have to put our head to retrieve the money back by calling them. But they do not respond to the calls. When we ask them to make us speak to their senior head they dont.
its difficult to trust such companies. after this when we ask them to send the right product (watch ) 1st they disagree. why such websites are given permission to open and harass the customer and exploit the money. Its been 7 days my problem is not getting resolved due to lack of service and mismanagement.

Ankita Anchalia
Ballygunj circular road, Kolkata 700019, West Bengal
Email: ankita_golchha] / 14/10/2015 / 1:58 pm

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