Complaint regarding wrong sized product from Snapdeal vendor

I placed an order for the below listed product on November 13th under Order ID: 16706650898. The product got delivered to me on November 15th. I raised a replacement request on the same day due to an incompatible size issue. The size of the product I received was at least 2 sizes bigger than what I had hoped it would be. The product got picked up for replacement on November 16th and I did get the replacement the very next day i.e November 17th.

Unfortunately, your team (or the vendor) was stupid enough to ignore my comments I had put in while requesting the replacement and sent me the same size as earlier.

To top it off, when I login to my account (either through web or your mobile app), the section `My Orders`is completely blank. There are no orders showing under that section so I cannot even raise the refund request myself.

Ever since I have been trying to liaise with your customer service team to get the product returned and provide me with a refund. I had already bought an alternate product from one of the other online portals. Hence, I don’t need this product anymore. So far, your customer service team on your telephone line has not been of any help because nobody has called me to arrange the pickup; nor have I received any email outlining the details of the return. I have two Snapdeal reference ticket numbers (if they help at all; god knows I am not even aware what your representatives have mentioned in these tickets). 36332882 and 36326349

This is my most frustrating online experience ever. I would want this product to be picked up, returned and issued a refund on this. Anticipating a response (I don’t know prompt it would be). Thanks (but no thanks).

Nikhil Bajaj
New Delhi 110059
Email: bxxxxxxxxxxx3@gmail.com
103.8.40.158 / 19/11/2016 / 4:58 pm

2 comments for “Complaint regarding wrong sized product from Snapdeal vendor

  1. snapdeal
    22/11/2016 at 1:10 pm

    Dear nikhil_ba2016,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

  2. Snapdeal
    30/11/2016 at 6:55 pm

    Dear nikhil_ba2016,

    We hope your concern is resolved. Please drop us an email at writetous@snapdeal.comin case you need any further assistance.

    Regards,
    Team Snapdeal

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