Complaint regarding wrong sized product from Snapdeal vendor

I placed an order for the below listed product on November 13th under Order ID: 16706650898. The product got delivered to me on November 15th. I raised a replacement request on the same day due to an incompatible size issue. The size of the product I received was at least 2 sizes bigger than what I had hoped it would be. The product got picked up for replacement on November 16th and I did get the replacement the very next day i.e November 17th.

Unfortunately, your team (or the vendor) was stupid enough to ignore my comments I had put in while requesting the replacement and sent me the same size as earlier.

To top it off, when I login to my account (either through web or your mobile app), the section `My Orders`is completely blank. There are no orders showing under that section so I cannot even raise the refund request myself.

Ever since I have been trying to liaise with your customer service team to get the product returned and provide me with a refund. I had already bought an alternate product from one of the other online portals. Hence, I don’t need this product anymore. So far, your customer service team on your telephone line has not been of any help because nobody has called me to arrange the pickup; nor have I received any email outlining the details of the return. I have two Snapdeal reference ticket numbers (if they help at all; god knows I am not even aware what your representatives have mentioned in these tickets). 36332882 and 36326349

This is my most frustrating online experience ever. I would want this product to be picked up, returned and issued a refund on this. Anticipating a response (I don’t know prompt it would be). Thanks (but no thanks).

Nikhil Bajaj
New Delhi 110059
Email: / 19/11/2016 / 4:58 pm

2 comments for “Complaint regarding wrong sized product from Snapdeal vendor

  1. snapdeal
    22/11/2016 at 1:10 pm

    Dear nikhil_ba2016,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on in case you require further assistance in the interim.

    Team Snapdeal

  2. Snapdeal
    30/11/2016 at 6:55 pm

    Dear nikhil_ba2016,

    We hope your concern is resolved. Please drop us an email at writetous@snapdeal.comin case you need any further assistance.

    Team Snapdeal

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