I am holdng Micromax Yreka Phone for which i need to raise complain on the service rendered by company.
Here are the details of the Complain:
I have called on 11-07-2015 for my Yureka problem, i have raised complain stating that my phone is dead and if i try to switch on phone, it is not allowing me the same. Officer took the complain and informed me that the call back will be happne from technical support within 24-48 working hours.
I Called up again post 24-24 working hours which is on 14-07-2015, officer name – Dxxxxk Kxxxxr informed me that the TAT is not over and please wait as we considered one day as 12 hours as hours only . I said as i will give you guys a last chance or else i will escalate the same to social media as well as do the complain on consumer court. officer said as i have raised , please wait for TAT to be over. I agreed on the same..
I called up again on 16-07-2015 as i was not received the call from technical team, i informed the whole case history to the officer Name – Hxxxxa. She said as the query was not raised on priority so i will raise the same on priority , which was really not acceptable as being the customer because it was the duty of the previous officer to do the needful. I asked her to transfer to senior or else provide me the escalation metrix, she said as i will not have any information , you please visit to the offical website of yureka . I asked to transfer the call to senior, she said no as i dont have any option. I asked her the officer name to whom i have spoken because i need to complain the same , officer kept the phone on hold and she said as i will connect the call to senior.
Further, i had word with the technical support manager – sxxxxr sxxxxxn, he shared me link to do the needful for the Flash restore on the phone, i tried the same but still the phone is not working in proper condition and it is dead.
I called up again on 17-07-2015, i had word with officer Sxxxxa, i also informed her to transfer directly these call to senior as i am really frustrated, she said as we do not have any process for the same , request you to please wait for 24-48 working hours as i have raised technical support call back on priority, i informed her as i am doing follow up since 20-25 days but i didn’t got resolution for the case. I asked her for the senior email id,,she said as i don’t have the details for the same . I asked her for the maximum date for call back , she said as it is not possible to comment.
I have shared these mail because , the services are really pathetic, no commitment for the promise call back, no assistance on the query raised and being brand name is concern, i will say it is really disaster in terms after sales service.
Kindly reply with the immediate call back on the alternate number – 9221002693 from the senior head in order for my query resolution.Kindly find the attachment of the complain
18.104.22.168 / 17/07/2015 / 12:27 pm