Complaints Resolved

Here are some of the complaints solved by us. There could many more that have not been reported to us. We request consumer members to report to us whenever a complaint is resolved.

Refund from Air Asia for damaged luggage :  Mr. Vipul Chandak of Pali, Rajasthan had transported his newly purchased Microwave Oven by Air Asia flight I5-1728 on 08-11-2018 from Bangalore to Jaipur. He had paid Rs.1600/- for the said luggage and had also enquired with the Air Asia support staff on the feasibility of transporting this luggage containing microwave oven which the customer had clearly marked ‘Fragile’.  Upon arriving at the destination airport i.e. Jaipur, customer received the baggage in damaged condition and the microwave oven inside the baggage was damaged with glass panel of the oven completely broken. Customer had immediately lodged complaint with the AirAsia staff who had issued Property Irregularity Report and had also taken photographs of the damaged microwave oven inside the baggage. Customer posted his complaint with ICF on 12-11-2018 and the matter was taken up with Air Asia. After further follow-ups and guidance, Air Asia settled the matter with customer by issuing gift voucher.

Vipul Chandak, Pali, Rajasthan

Refund from Findscareers – Rs.3359/- : Ms Suchitra of Kalyan, Maharashtra had made payment of Rs.3,359/- to Findscareers in the backdrop of their job offers over telephone. She was informed that this was a one-time payment and there will not be any other charges. However, subsequently, she was asked to pay more and she declined. She later raised complaint and requested for refund from Findscareers. She posted her complaint with ICF on 06-11-2018 and the matter was taken up with them. Finally, she got her refund on 14-11-2018.

Ms Suchitra, Kalyan, Maharashtra

Delay in delivery by Amazon / Gati – Rs.14,998/- : Ms. Pooja Singh of Bangalore, Kolkata had placed an order on 18th October 2018 on Amazon india of for MI LED TV 4C PRO 80CM (32) HD READY ANDROID TV(BLACK) and it was suppose to be delivered by Amazon on 1st of November and 30th of october as per their courier partner Gati services. However, even after 4 days the product was not delivered. The customer took up the matter with Gati Services and Amazon without any success. Customer posted her complaint with ICF on 03-11-2018 and the matter was taken with the parties concerned. Finally, the customer got delivery of the TV on 13-11-2018.

Pooja Singh, Bangalore, Kolkata

Replacement of iphone by Flipkart – Rs.34,499/-:  Mr. Finny Thomas of Kashipur 244713, Uttarakhand had ordered for iPhone 6s Plus from Flipkart and received same on 21st of November, 2018. He started facing charging and dicharge issues with this new phone. He did not receive support from Flipkart who asked him to visit the service centre. He did not get support from service centre too. Mr. Thomas posted his complaint at ICF on 01-12-2018 and the matter was taken up with Flipkart and the service centre.  After follow-ups and guidance to customer, he got replacement from Flipkart on / about 29-12-2018.

Kashipur 244713, Uttarakhand

Wrongful demand from Zoomcar – Rs.6,000/- :  Mr. Avisek Chakraborty, Kolkata 700050, West Bengal availed car rental service from zoomcar in Bangalore on 16-12-2018. He had used the car for extra one hour and for which he paid additiona hire charges however the customer was presented with a demand Notice for additional Rs.6000/-. Customer had posted his complaint with ICF on 24-12-2018 and the matter was taken up with them. Finally, Zoomcar agreed to waive the demand and close the matter.

Kolkata 700050, West Bengal

Refund from Carenaukri – Rs.2714:  Mr. Eram Rizvi of  Kondhwa, Pune-48, Maharashtra received a call from careNaukri  representative  with an offer of paid service for job calls from companies. Mr. Rizvi registered and paid Rs2714 but after registration they again asked to pay about 7000 to register for two more module that will help him get the direct call from company HR. Mr. Rizvi refused and asked to cancel registration and refund money.  Though they agreed for refund they did not refund the money.  Mr. Rizvi posted his complaint with ICF on 11-11-2018 and the matter was taken up with the parties concerned. After rigourous follo-ups, Mr. Rizvi got his money back on 10-12-2018.

Kondhwa, Pune-48, Maharashtra

Refund from Flipkart for delivery of wrong product – Rs.24,499/-: Mr. Akhil Chhibber of New Delhi 110084 ordered for Honor Play(Navy Blue, 64GB) via Order ID: 0D113811081217151000 by paying Rs.24,499.  However, customer received a Micromax mobile phone in a Panasonic mobile box. The customer immediately registered a return request with Flipkart giving reason ‘wrong product received’.  On the directions of Flipkart, customer had opened the box and took photographs of the mobile found inside the box and forwarded same to Flipkart. However, Flipkart / seller denied the customer’s return request. Customer has raised several requests with Flipkart for this complaint but no help is forthcoming from Flipkart. He posted his complaint with ICF on 18-11-2018 and the matter was taken with the parties concerned. After follow-ups and guidance, the customer got his money back on 04-12-2018.

Sant Nagar, New Delhi 110084

E-voucher from Air Asia for damaged luggage: Mr. Vipul Chandak of Tehsil Jaitaran, Pali 306101, Rajasthan had transported his newly purchased Microwave Oven by flight I5-1728 on 08-11-2018 from Bangalore to Jaipur vide PNR JW4N8M. He had paid Rs.1600/- for the said luggage and has also enquired with the Air Asia support staff on the feasibility of transporting this luggage containing microwave oven which the customer had clearly marked ‘Fragile’.  Customer decided to book this ‘Fragile’ luggage only after the Air Asia staff’s confirmation and assurance of proper handling.  Upon arriving at the destination airport i.e. Jaipur, customer received the baggage in damaged condition and the microwave oven inside the baggage was damaged with glass panel of the oven completely broken. Customer had immediately lodged complaint with the AirAsia staff who had issued Property Irregularity Report and had also taken photographs of the damaged microwave oven inside the baggage. However, customer did not get any compensation from the Airlines. Customer posted his complaint with ICF on 12/11/2018 and the matter was taken up with Air Asia. After negotiations, customer got E-voucher worth Rs.2,000/- as compensation.

Tehsil Jaitaran, Pali 306101, Rajasthan
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