Complaints Resolved

Here are some of the complaints solved by us. There could many more that have not been reported to us. We request consumer members to report to us whenever a complaint is resolved.

Wrong roaming plan activated by Airtel – Rs.3,999/- :  Mr. Satish of Vijayawada, Andhra Pradesh had wanted to activate roaming package for USA for his employer’s son and he was asked to do a recharge of Rs.3,999/- by Airtel. However, Airtel activated UAE roaming pack instead of USA. Mr. Satish spoke to Airtel and also wrote to them but to no avail. He posted his complaint with ICF on 18-05-2017 and the matter was taken up with Airtel. The customer finally got credit for the said wrong deduction in his mobile number.

Satish, Vijayawada, Andhra Pradesh

Damaged air cooler from PayTM – Rs.7599/- : Mr. Abhishek Verma of Nagawara, Bangalore 560077 placed an order for a Symphony air cooler with PayTM on 31st March 2017 but received a broken piece. He also did not receive the free trolley with the product. He complained to PayTM on the same day attaching the images of the product. PayTM rejected the complaint and they also did not send the free trolley. Mr. Verma posted his complaint with ICF on 01-05-2017 and the matter was taken up with PayTM and after several follow-up Mr. Verma got refund on or about 26-05-2017.

Abhishek Verma, Nagawara, Bangalore 560077

Refund from Paytm – Rs.5,799/- : Mr. Kishan Kalariya of Bangalore had ordered one Sketechers brand shoes worth of 5799 INR/- from Paytm website order no 2824303633  and when he opened the box there was no shoes. He immediately reported this to PayTM with photographs / proof. Though PayTM assured refund but the it was not forthcoming even after repeated reminders by the customer. Mr. Kalariya posted his complaint with ICF on 07-03-2017 and the matter was taken up with PayTM. After follow-ups by the Forum and the customer, Mr. Kalariya got refund by 20th May 2017.

Kishan Kalariya, Bangalore

Replacement of Micromax Mobile – Rs.7,200/-:  Mr. Sambuddha Dasgupta of Guwahati purchased one Micromax Q413 mobile on 6 October 2016. He submitted the device with the service centre on 17-04-2017 for various issues but did not get delivery of the phone even after 15 days. Mr. Dasgupta posted his complaint with ICF on 03-05-2017 and the matter was taken up with Micromax. Finally, Mr. Dasgupta got a new replacement pone on 12-05-2017.

Sambuddha Dasgupta, Guwahati, Assam

Refund from Snapdeal – Rs.1600/-: Ms Shagufta Sulaiman, Kolkata, West Bengal  ordered hp laptop battery from Snapdeal online shopping site. But when she didn’t get any update on getting the product she bought it from the market because of urgent need.  When the product was received from Snapdeal, she saw it didn’t get fit into her laptop. She immediately lodged a complaint with Snapdeal and also wrote to them.  After repeated reminders pickup was done after due verification and inspection of the product.  After accepting the product on 15th March, Snapdeal suddenly said they are going to return back my product and they are not going to refund. She posted her complaint with ICF on 22-03-2017 and the matter was taken up with Snapdeal and the customer got her refund by 4 May, 2017.

Shagufta Sulaiman, Kolkata, West Bengal

Refund from Neartion – Rs.326/-: Mr. Sd Bhatia of Agra 282005, Uttar Pradesh placed an order for Sandisk 16GB pendirve with Neartion on 15.01.2017. However, even after two months the product was not delivered and no refund made. Several reminders by customer went in vain and Mr. Bhatia posted his complaint with ICF on 05-03-2017. The matter was taken up with Neartion and PG service and after rigorous follow-up the customer got refund by 28-04-2017.

Sd Bhatia, Agra 282005, UP

Refund from Shopclues – Rs.1,328/-: Ms. Ankita Jadoun, Jaipur 302020, Rajasthan had purchased a mobile from shop clues model Nokia 5233 but received wrong product with all accessiories damaged, charger was not connecting to phone. She complained several times to shop clues but they refused support. The customer posted her complaint at ICF on 31-03-2017 and the matter was taken up with Shopclues. Ms. Ankita finally got her refund by 19-04-2017.

Ankita Jadoun, Jaipur 302020, Rajasthan

Refund of Rs. 42,000/- + documents from Quikr: Mrs. Sujita Kushwaha, Bangalore 560100, Karnataka paid Rs.42,000/- to Quikr for availing RTO services. She had also submitted to Quikr the original documents for verification purpose. However, even after a month there was no development and the customer was unable to take the car out for a drive. She posted her complaint with ICF on 15-03-2017 and the matter was taken up with Quikr. After rigorous follow-ups and guidance to Ms. Kushwaha, she got her money and documents back by 11-04-2017.

Sujita Kushwaha, Bangalore 560100, Karnataka