Complaints Resolved

Here are some of the complaints solved by us. There could many more that have not been reported to us. We request consumer members to report to us whenever a complaint is resolved.

Refund from Snapdeal – Rs.1600/-: Ms Shagufta Sulaiman, Kolkata, West Bengal  ordered hp laptop battery from Snapdeal online shopping site. But when she didn’t get any update on getting the product she bought it from the market because of urgent need.  When the product was received from Snapdeal, she saw it didn’t get fit into her laptop. She immediately lodged a complaint with Snapdeal and also wrote to them.  After repeated reminders pickup was done after due verification and inspection of the product.  After accepting the product on 15th March, Snapdeal suddenly said they are going to return back my product and they are not going to refund. She posted her complaint with ICF on 22-03-2017 and the matter was taken up with Snapdeal and the customer got her refund by 4 May, 2017.

Shagufta Sulaiman, Kolkata, West Bengal

Refund from Neartion – Rs.326/-: Mr. Sd Bhatia of Agra 282005, Uttar Pradesh placed an order for Sandisk 16GB pendirve with Neartion on 15.01.2017. However, even after two months the product was not delivered and no refund made. Several reminders by customer went in vain and Mr. Bhatia posted his complaint with ICF on 05-03-2017. The matter was taken up with Neartion and PG service and after rigorous follow-up the customer got refund by 28-04-2017.

Sd Bhatia, Agra 282005, UP

Refund from Shopclues – Rs.1,328/-: Ms. Ankita Jadoun, Jaipur 302020, Rajasthan had purchased a mobile from shop clues model Nokia 5233 but received wrong product with all accessiories damaged, charger was not connecting to phone. She complained several times to shop clues but they refused support. The customer posted her complaint at ICF on 31-03-2017 and the matter was taken up with Shopclues. Ms. Ankita finally got her refund by 19-04-2017.

Ankita Jadoun, Jaipur 302020, Rajasthan

Refund of Rs. 42,000/- + documents from Quikr: Mrs. Sujita Kushwaha, Bangalore 560100, Karnataka paid Rs.42,000/- to Quikr for availing RTO services. She had also submitted to Quikr the original documents for verification purpose. However, even after a month there was no development and the customer was unable to take the car out for a drive. She posted her complaint with ICF on 15-03-2017 and the matter was taken up with Quikr. After rigorous follow-ups and guidance to Ms. Kushwaha, she got her money and documents back by 11-04-2017.

Sujita Kushwaha, Bangalore 560100, Karnataka

Refund from – Rs.3,256/-:  Ms. Reena Panchal of Thane, Maharashtra placed order # SHOPER1021 with She made payment through EBS which was confirmed by email from EBS dt.09-03-2017. The customer however did not receive the product and there was no response from to the customer’s email. Ms. Panchal posted her complaint at ICF on 20-03-2017 and the matter was taken up the parties concerned. After follow-ups, Ms. Panchal got her money back by 01-04-2017.

Reena Panchal, Thane, Maharashtra

Refund from Valuecart – Rs.2696: Mrs. Satabdi Deb Prasad, Siliguri placed an order for Xiaomi  by enrolling with Zestmoney on 27-01-2017. The product was despatched on 30-01-2017 however the customer had cancelled the order immediately on 31-01-2017. The cancellation was acknowledged by Valuecart who asked the customer not to accept the product. The product was thus returned to Valuecart and was redelivered on 20-03-2017. Meanwhile, Zestmoney had deducted EMI from the customer’s account despite having the knowledge of order cancellation by the customer. Though Zestmoney assured that the EMI will be reimbursed to the customer, Zestmoney failed to refund the money. Zestmoney had assured the customer vide their email of 28-02-2017 that the EMI and the penalty charges will be refunded to the customer. But as customer did not receive the said amounts she posted her complaint with ICF on 22-03-2017. The matter was taken up with the parties concerned and after follow-ups the customer got her money back by 28-03-2017.

Satabdi, Siliguri 734014 State: West Bengal

Refund from Snapdeal – Rs.10,000/- :  Mr. Kakarla Chandra Shekar, Kadapa Dist, Proddatur, AP 516360 had returned WYBER TV to Snapdeal on 28-02-2017 by incurring courier charges, as wrong product was delivered. The customer did not get refund and he posted his complaint with ICF on 08-03-2017 and the matter was taken up with Snapdeal. The customer finally got his money back by 28-03-2017.

K. Chandra Shekar, Kadapa Dist, Proddatur, AP 516360

Claim settlement by Mediassist: Mr. Sudhir Bisht of NOIDA 201301, Uttar Pradesh was admitted into Max Super Speciality Hospital as per the doctor’s advice for blood transfusion due to severe anaemia. The patient had initially opted for cashless treatment and the initial request was approved by the TPA Mediassist. Since the discharge summary was already issued before the approval was received, the patient had paid the bill and opted to claim reimbursement. However, when the patient applied for reimbursement he was shocked to find that his claim was denied on the ground that anaemia was not payable as per current policy terms and conditions. Mr. Sudhir posted his complaint on ICF site on 25-12-2016 and the matter was taken up with the TPA. Mr. Sudhir finally got his claim settled by 23-02-2017.

Sudhir Bisht, Noida, UP