Complaints Resolved

Here are some of the complaints solved by us. There could many more that have not been reported to us. We request consumer members to report to us whenever a complaint is resolved.

Refund from Snapdeal – Rs.440: Ms. Shikha Tripathi of Mumbai 400022, Maharashtra ordered a saree and received an empty plastic bag with nothing inside. She registered her complaint with Snapdeal and also requested return. However, Snapdeal refused  customer’s complaint by telling the the account would be suspended. Customer posted her complaint with ICF on 31-07-2017 and the matter was taken up with Snapdeal.  After several follow-ups the customer finally got her refund by 18/08.

Mumbai 400022, Maharashtra

Refund from Shopmonk – Rs.10,999/- + 1500: – Mr. Rajeev Jha of Raipur 492007, Chattisgarh bought Sony Experia Z1, 16 GB purple colour from ShopMonk site on 09.11.16. On 07.02.17 the sim slot in the mobile developed a problem, shopmonk arranged pickup and sent back to me after they confirmed to repair it properly on 15.04.2017. Rs. 1500.00 was paid as repair charges upon receipt of the product. However the issue still remained and was intimated to ShopMonk on 16.04.2017. ShopMonk again arranged pickup on 25.04.2017, however until this date there is no reply from them on what action they have taken to resolve this problem. Mr. Jha posted his complaint with ICF on 03-06-2017 and the matter was taken up with Shopmonk. After several follow-ups and guidance to the customer, Mr Jha got his refund by 15-08-2017. He got reimbursement of repair charges after further follow ups by the customer.

Raipur 492007, Chattisgarh

Refund of affiliate payment by Snapdeal – Rs.11,883/- :   Mr. Rahul Aggarwal of Budhlada 151502, Punjab  had been promoting Snapdeal products from his site/group as an affiliate. From last 11-12 months he sent over 20-25 mails to Snapdeal affiliate team for dues but till no payment was received. He posted his complaint at ICF on 13-07-2017 and the matter was taken up with Snapdeal. After follow-ups, Mr. Aggarwal got issue resolved on 02-08-2017 but mutual understanding for settlement with Snapdeal.

Mr. Rahul Aggarwal, Budhlada, Punjab

Refund from Indiarush – Rs.1,642/- :  Mr. Christy Chris of  Jubilee Hills, Hyderabad 500033  ordered a saree from indiarush on 13-06-2017  worth rupees 1642/- Order#100673668. But the product was not good and he returned the saree by courier service [worth 260/-] to the provided address. They credited the amount to the indiarush account credits instead of refunding the money to him. He posted his compliant on 07-07-2017 and the matter was taken up with Indiarush.  Customer finally received refund by 15-07-2017.

Jubilee Hills, Hyderabad

IFB Washing Machine – Rs.26,000/- : Mr. Rishab Jain of Noida, UP purchased a fully automatic machine IFB washing machine from Arvee Sales, Delhi in December 2016 (Invoice No.K3164). Following problems with the machine, he had called customer care and registered the complaint but there was no revert from customer care. However, the technician closed the complaint without attending. Mr. Jain posted his complaint with ICF on 23-07-2017 and the matter was taken up with the company. After follow-ups, the machine was replaced on 26-07-2017.

Rishab Jain, Noida, UP

Refund from dealsmarket – Rs.5949/- : Mr. Naushad Ahmed from Bangalore booked a product on 18th June 2017 Redmi S3 mobile through dealsmarket website and after 2 days of booking that website was not working even all the sub links like product detail tracking details which is sent to mail after booking with product ID all are not working. Neither the product was delivered not refund made. Mr. Ahmed posted his complaint with ICF on 04-07-2017 and the matter was taken up with them and the payment gateway PayTM. Finally, Mr. Ahmed got his refund on 20-07-2017.

Naushad Ahmed, Bangalore

Refund from Quikr – Rs.3,000 – Ms Vaishali Yadav, Katra, Banda, UP paid Rs 3000 to Quikr for premium ads service to get buyers at maximum price all over the world. But after the payment there was response from Quikr. Neither they were receiving calls nor responding to emails.  Ms. Yadav posted her complaint at ICF on 27-05-2017 and the matter was taken up with Quikr. After various follow-up emails,  Ms. Yadav finally got her refund by 28-06-2017.

Katra, Banda, UP

SBI Reward Points – Rs. 14,265/- – Mr. Vipul Goel, of Nawabganj, Kanpur 208002, Uttar Pradesh had 57060 SBI reward points(worth ?14265) linked to SBI account. He tried redeeming those points on mobikwik through maxgetmore. The points were deducted but money was not added to mobikwik. By contacting mobikwik, the customer came to know that transaction was not successful and that he should get his points back soon. But even waiting for two months points were not refunded. Mr. Goel posted his complaint with ICF on 09-06-2017 and the matter was taken up with SBI and Mobikwik. Finally, Mr. Goel got his refund by 20-06-2017.

Nawabganj, Kanpur, UP