Consignment not delivered by TNT

My cousin has brought 2 ladies dresses costing 6200/Rs from a showroom in Hyderabad and has taken them to Dubai for his wife, however after reaching Dubai, he found out that dress were loose and didn’t meet his wife’s requirement.
So he has sent the good back to Hyderabad using TNT services – TNT Consignment 462609631 paying 220 AED (approximately 3500 Rupees) and declaring the worth of goods to be 200 Dollars (Cost of goods + Shipping cost) as there is no option to declare goods price in Indian Rupees.

However during delivery to me, TNT has requested me to pay 4800 Rupees as customs charges. which we have rejected as the cost of the goods is less than the cost of customs.

We have been in touch with TNT and even have provided them with all the proofs of invoices for the goods and have informed them that these are good brought in India and have been sent back for exchanges, however there is no positive response from them till now. They even have verified the bar codes of the dresses against the invoices but still insists on paying customs duty which is not fair. We require your kind attention in getting out problem resolved.

I have attached all communications mails for your references along with Invoice copies.

Satya Prasad Pallay
Plot No 110, Road No 9, Vanasthali Hills, Vanasthalipuram, Hyderabad 500070, Telangana
Contact No. +9948843377 / 09/06/2015 / 2:17 pm

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