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Courier company failed to make timely delivery

I had booked a parcel containing Pooja gifts for my relatives through Overnite Express, a courier service, based on its firm commitment to deliver the goods overnite to the recipient. The parcel was booked from kolkata to Shillong under the CN No.3143102222 dated 27/09/2014. I understand that the goods have reached Shillong on 29/09/2014 as per the tracking system of mail provided by the company in its website. But the goods have not reached the recipients till date and may be delivered only after 06/09/2014 i. e. after Pooja. I feel cheated and my family is mentally broken as they are deprived of having the gifts during puja. The company has failed in delivering the services they commit to the customers and for which they charge the customers a high price for the commited services. I demand the compensation from the service provider for failure of services , creation of tension and psychological demoralisation of my family during the puja festivities for Rs.10000.00

Dipankar Dev
“Mangalik” flat no. B 5/3 , Kolkata-793094, West Bengal
Email: dipankardev1@gmail.com
Contact No. 9435115367 / 01/10/2014 / 2:41 pm

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