Croma not refunding money for cancelled product

I had ordered an OTG Sunflame, 46 liters, on the 14/oct/2015 for Rs.7994.00 plus shipping Rs.75, order number 220909.

After placing the order since I did not hear anythiing from Croma I had contacted their Customer Care team and was asked to wait for 7 working days for the order to reach me. Since I did not hear anything from them i called again and was asked to wait for 2 more working days. Finally after speaking to one of support team Supervisor named Sxxxxxxe I was told that the product was “out of stock”. Then i requested for the product to be cancelled and a full refund of my money be done as soon as possible.

Everytime i call them they just keep saying 2 days, 48 hours etc. I have waited long enough.

Even after this assurance I have not received my money.

Divya Shenoy
#68 “PRARTHANA” Ayyappa Block, 560064 Karnataka
Email: divya.redroses] / 01/11/2015 / 6:24 am

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