Damaged juice box from Snapdeal vendor

I bought a box containing juice from Snapdeal via order no. 20542414479 which was delivered on 10 November. One of the 1 L pineapple juice box was fully empty and the entire carton was wet and smelling. I wrote to Snapdeal as well as talked to their Customer support but they say that they do not return such products. I told them that it is not a case of return but of faulty delivery because of your courier partner with whom you must be having some contract. But they did not heed and I feel like cheated. I want them to either compensate for that packet or deliver a new one which is intact. Online marketing company cannot absolve itself of its responsibility of faulty delivery because of damage caused by courier service providers

Vinay Kumar Gupta
Mathura 281001, Uttar Pradesh
Email: axxxxxxxxxxxxx1@gmail.com
59.180.181.21 / 17/11/2016 / 2:50 pm

1 comment for “Damaged juice box from Snapdeal vendor

  1. snapdeal
    21/11/2016 at 4:41 pm

    Dear Vinay_kg,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

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