I had bought Christmas tree decoratives on Amazon. Items delivered were damaged so a return request was put up. Seller never bothered to revert so Amazon has a process to claim in such cases. A claim was put. Amazon came back saying they spoke to the seller “Decorative Buckets” and he would refund once he receives the product back with the name of “Mr Rameshwar Das Jawahar Lal” at Decoratives Buckets and hence they closed the claim from their end giving the name and address of the seller. They wanted us to courier it ourselves to the seller as they did not have a return pickup for this. The product was couriered to the name and address provided by Amazon. AWB details were also provided to Amazon. The seller refused to accept the package from the courier stating there was no one by the name of Mr Rameshwar Das Jawahar Lal in their company. So Amazon closes the claim stating seller will refund and the seller happily refuses even to accept the package to avoid refund. So finally, I not only receive a damaged product for the money I had already paid but I also spend additional amount on shipping to return the product which the seller refused to even accept it from the courier and Amazon does not own any responsibility for this. So Amazon along with the seller is very happy that they have successfully cheated its customer. Order no.171-0623847-0345122.

Changappa
Roopa Nagar, Mysore
Email: mxxxxxxxxxx1@hotmail.com
IP: 157.49.176.21 / 09/01/2017 / 10:33 pm



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