Damaged TV delivered by Amazon, no pick-up done

I have ordered an MICROMAX TV in amazon(Order no:#171-8967719-9495514). I got the product on 12th October completely damaged. So I have applied for return on 14th October. But no one from amazon side came to collect the product yet.
We can return our product within 30 days which was mentioned in the terms and condition of amazon. I have applied for return in 2days from the delivery date. I should have got my money by now, if someone from amazon has received my return product.
The status from amazon, “your refund will be processed when we receive your item”. But no one is coming to collect the product. I have contacted customer service of amazon multiple times regarding. I haven’t received a correct response from them. Help me to get my refund as soon as possible from Amazon.

Ayesha Musthafa
PALLIPAT 631207, Tamil Nadu
Email: axxxxxxxxxx2@gmail.com
157.50.156.61 / 30/10/2016 / 8:33 pm

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