Dead product received from

I had ordered a powerbank for and it was dead and it was also wrong order. I tried to call them and have send them numerous emails however they didnot response.Please help me what can I do now as they have taken money and I have given me dead product. Order : #DKD11738874101. I have also attached the screenshot for the courier and order details.

Kunal Talreja
Shantinagar, Mira Road 401107, Maharashtra

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