I request you to help me with the issue of undue mobile internet deduction by Air Tel. Last night (06/09/2015) I was using internet through mobile phone, but unfortunately forgot to disconnect the internet connection. In the morning of today, getting up from bed I found that Rs.372/- was deducted from my main balance though an internet balance of 2.73 MB is still lying in my internet account. I rang their customer care (Ref. No. CBDMO20907225565) from where they said that I downloaded big files. But in the whole night I did nothing except sleeping. The same thing happened last month when Air Tel suddenly deducted Rs. 156/- from my main balance though an internet balance was still there after their deduction. But when I contacted Air Tel customer care at that time they refunded my amount. But this time they are refusing to do so. Please help.
Abir Roy Chowdhury
Subhash Pally College Road, Birpara 735204, West Bengal
18.104.22.168 / 07/09/2015 / 9:30 pm