I purchased a Mi Xiaomi 10400Mah Power Bank from Rediff Shop. In response to my purchase order (11222339), I have received a defective / damaged power bank. I wrote their customer Care (shopsupport.rediff.co.in) and I have received response for 1st two time in very gentle manner. They mentioned that they will replaced the product and mentioned to courier the defective product to the vendor. Accordingly, I couriered it to the respective vendor and courier charges also incurred to my account as per rediff shop policy. I asked customer care when I will receive the refundable product and I have received a response on 25 March that it will be reached very shortly. However, till date I have not received and refunded product. subsequently, customer care stopped responding my mail.

Any further assistance would be highly appreciated.

Surajit Pal
629 R N Tagore Road, Kolkata 700077, West Bengal
Email: surajit26@gmail.com / 08/04/2015 / 12:36 am

This article has 1 comment

  1. Dear Surajit,

    As no replacement was send we have refunded the order value on 8th April, 2015 and the details have been mailed to you.

    Rediff Shopping
    Customer care Service

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