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Defective Moto E4 from Flipkart, no replacement support

I made Flipkart order for Moto E4 Plus on 1st March, they deliver a defective product on 5th March where barely listen audio/voice when i made or receive calls from/to other party. Need to use audio jacks/speaker to listen other party audio when i am lonely place where there is pin drop silence without having any noice and not audible and couldn’t hear the audio when i am outside(public places like going on street road where having very minimal noice of children play area, etc).

I have raised request with flipkart team by mentioning the issue clearly with in a week period(with in return policy period) of delivery and they sent a technician for inspection of issue. Technician visited the site and updated customer orally, will be sending resource to collect the mobile for exchange since audio is not clear when made or receive calls.

I was waited for a day and contacted flipkart team to know updates of return product, got an update that technician updated them there is no issue with product and issue been resolved. I was shocked when i heard technician updates with Flipkart team. Looks technician gave different feedback than what been updated to customer during site visit.

So, i have raised new compliant again on the same day i heard updates from flipkart and got an update from customer care executive as this is coverable under exchange policy and it is still have valid period to resolve the issue with exchange of product by 20th March.

As i didn’t hear any update from flipkart on morning of 20th March, i had remind them to close the issue with an exchange since defective product delivered to customer and technician provided a wrong feedback to flipkart team by arranging different technician visit. But 20th March evening got an update from flipkart we are closing issue as per earlier technician updates since the request lapsed the return policy window of a week period of delivery.
Here i am requesting, take an action with Technician, customer care executive, flipkart organization purposefully delayed the resolution beyond time period window of return policy, delivered defect product to customer & provided wrong feedback to customer and flipkart teams.

Looking forward to hear an action with flipkart team with a penalty without repeating such purposeful delays, delivering used/defective products to customers.

Srinivas P
Hyderabad 500072, Telangana
Email: hxxxxxxxxxi@gmail.com



1 comment

    • Nikh on 21/03/2018 at 2:14 pm

    Hi Srinivas,

    Greetings from Motorola,

    Thank you for bringing this to our attention. This type of warranty is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern and service details. Hence, we request you to send us details to supportforums@motorola.com referring to this post.

    Thanks
    Motorola Support team

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