I have purchased MTS device in June 2014 Month from Mr. Mxxxi (MTS Sales person) , but it IS not working at my residence since the day one it has been activated .
I have complained MTS several time but still there is no action taken by them , top of that they are keep on sending me due bill amount of Rs.1651 for June, July , Aug usage statement every day.
I really dont understand when the device wAs not working and after complaining they have deactivated my device in the month of July then how come they can send me due amount statement .
Mr.Mxxxi (sales person) has sold me the device by giving all wrong information about the connectivity and data usage, where as in KK Nagar area there is no good network of MTS .
When i have complained about this they accepted their mistake and there is a problem with my device and they asked me to visit nearest store . i visited Vadapalani store but they too dint took my issue seriously , finally i visited MTS corporate office in chennai , there i met with MR.Cxxxxxxxxr (sales manager) after hearing my issue he has accepted to do the settlement with my amount and he assured me that i need not to make any payment of Rs.1651 and i asked for refund of rs.1000 (device amount) regarding that he said he will check with his manager and get it solve within 24hrs but till date he dint even bothered to call me and neither solved my issue .
And now MTS is sending me legal notice for non payment of rs.1651.
Mr.Mxxxi , Mr.Cxxxxxxr, Mr. RxxxM from MTS whenever i call them they are not answering calls too .
Its really very bad and cheap tactics followed by MTS company just to sell a device and cheat customers . their customer care is really worst .
I want a refund of Rs.1000 and want MTS people to stop sending me the legal notice and due amount statement. Its really a mental torture each and everyday by MTS .
Details About MTS
MTS No – 8925501947
A/c No – 2807556354
Activation Date – June 2014
Kindly help me out with this problem
Building no 2, door no 6, cpwd qtrs, kk nagar, Chennai – 600078, Tamil Nadu
18.104.22.168 / 01/10/2014 / 4:34 pm