Defective phone purchased through Homeshop18 not replaced

This is raghavendra here, last month I purchased a xolo windows phone from homeshop18.order no 967782993. mobile worked well first week. but after that it gave lot of problem. so I called customer care n asked for replacemneg but they said it is not possible, take it to xolo service center they said. so I went there, ¬†asked them for replacement. somehow I got DOA letter from them. after getting I again called customer care n asked procedure for replacement. they said me to mail DOA letterand wait for 48 hours, within that time they will call back n give solution they said. its already 6days passed I mailed them the DOA letter but there is no response only. whenever I call they will tell, a call is arranged for u, our executive will call n solve they said. but I didn’t get any call at all. they r such a irresponsible people they don’t even reply to mail. Now I m worrying what to do as DOA is issued mobile can’t be repaired, it as to be only replaced. I m really not knowing what to do with this people. please anyone help me.

Raghavendra Raghu
#119/A,3rd cross,Bhadrappa layout, Nagashettyhalli, Bangalore 560094, Karnataka
Email: / 19/05/2015 / 6:09 pm

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