Defective power bank from Rediff online shopping seller

I have ordered “Dual USB 30000 mAh power bank for Mobile and tablet” from on 16th Dec-15. The product was not working properly so i have contacted Rediff, they asked me to contact vendor but vendor was not picking the phone. So, Rediff ask me to courier the product if courier charges are less than Rs.250/-. But in this case it is more. So i again contact vendor and this time he pick up the phone and ensure me that he will send someone to pick it up. Last 10 days i am getting calls from Aramex courier that we will pick up today and so on. But till now nobody has come to pick it up. Now vendor is not picking the phone and after every call rediff is saying that your query will resolve in 24 Hrs. Please guide me what to do. Details are as follows :- Order No – 12856712

saurabh panwar
New Delhi 110023
Email: / 21/01/2016 / 2:54 pm

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