Defective product not replaced by snapdeal

I have ordered a WD 1tb sata internal hard drive, order no 7825905796. But the product is defective as it doesn’t show on my computer from the first day. So on the same day I have send replacement request. At first they said me that product will be picked up from my receiving address. But after 1 day they call me back, and said that I have to drop this item to their dropbox address which is 150 km from my address. I called them.. They said I can send it by other courier to that address. I did that on 21th August 15 by dtdc courier company.. Consignment no K81372842… But they return my stuff, saying that address is ok but they don’t want to receive this. I called snapdeal, now they r saying to resend it with a reverse pickup form which they send me through my mail id. When I saw it was not for my product. It is for xiomi redmi note back cover. I called SNAPDEAL back… Now they said,they will send that correct form immediately. Which is not being received by me till now… And the story goes on and on.

Aniruddha Mukherjee
vill+PO+PS -Labpur, Bolpur 713303
State: West Bengal
Email: / 26/08/2015 / 9:31 pm

1 comment for “Defective product not replaced by snapdeal

  1. Snapdeal
    31/08/2015 at 3:59 pm

    Sorry for inconvenience.This is inform you that your concern notedand our team working on it . For any further clarification please write to us at .and kindly mention order ID in your subject line .
    Thank you for your cooperation.
    Snapdeal online Team.

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