Defective shoes received from elitify.com

Ordered a pair of shoes from elitify.com on 3rd Feb 2015 vide order no 26398, got delivery on 13th March paid COD before being handed over the parcel, however on opening the shoes had major scratches on the leather on the front portion. Sent a mail to elitify alongwith pics as requested by their call center, no response again with great difficulty got through to them and got assurance from one Ms. Rxxxxa that the needfull would be done by having the defective shoe collected and the refund done also sent me a confirmation mail to this effect on 1st of April 2015, however till date there is no response from them and whenever I try to get in touch with them over the phone the IVR menu automatically disconnects the call upon selection of Refunds in the IVR and all subsequent calls go unanswered as well.

Sundeep Bansal
5A, Robinson Street, Kolkata 700017, West Bengal
Email: skbansal1@gmail.com
122.176.26.183 / 15/05/2015 / 12:20 pm