Defective Sony LED TV not replaced by Shopclues

I had ordered a led tv from shopclues on 16 apr 16,and i received the product on 27 apr 16.The sony led tv that i purchased had some manufacturing fault and my retyrn request was accepted and i was asked to wait for another 4 working days. Almost 13 days have passed but still my concern is un entertained. Every time i call i am again asked to wait for some days as there team is working on the issue. Shopclues ia only searching for excuses to buy time. The details of the purchase and return are mentioned below.This is the last response i got from Shopclues few days back. The order no. is 90172299 for Sony Bravia KLV 40R35C 40 Inches Full HD..the complaint has been lodged with ticket number 6777126

amandeep singh
Srinagar 190001, Jammu & Kashmir
Email: / 10/05/2016 / 7:57 am

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