Delay in service by Huawei for Honor Holly mobile

I bought a HUAWEI HONOR HOLLY (HU-19), 16 GB White colour from on28/04/2015(28th of April 2015) wide invoice no.blr_wfid20150401008359 of value Rs. 6649.

On 30th of september(30/09/2015) I faced some Charging Problem in my device which was not turning on. So, on 1st October 2015, I went to Huawei authorised Service centre Situated In LAJPAT NAGAR DELHI

Service Centre Details:
Ensure Support Services India Limited
E26, Basement,Lajpat Nagar,Delhi

They asked me to deposit my mobile to them as there was some problem in the Mother Board of the device and I obliged to do so. They gave me Job Sheet wide no. LPT/HU/15/00496.

When I asked them for the time in which i will get my mobile back, they said that I will get back my mobile within 15 days. But whenever I called them , they either had hanged up line or didn’t pick up my calls. When I called on Huawei Care no.`18002096555, they registerd my complaint and Gave me complaint no. 15280610 and said that they will respond within 48 working hours, but they haven’t done so yet. Whenever I called they ask me to wait or 24 working hours and are not giving a satisfying reply to me. There is a lack of Response From the company and I’m facing problems without mobile as I don’t have any spare handset with me.

So, plase give me my mobile as early as possible, or Pay for the Damages caused to me.

Radheypuri Extn.-1, Delhi-1100511
Email: arhum.baid] / 17/10/2015 / 3:21 pm

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