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Delay in supply and service by HouseFull International

We have bought a Queen Bed, Side Table, Foam Matters, Wall Shelf, 3d W/Drawer Ward and a Display Unit on 2/10/15 from House Full International Ltd. at Seasons Mall, Magarpatta, Pune. As mentioned in the bill 5 items out of 6 were supposed to be delivered by 7 October but only out of those 5, 4 were delivered. Bchoco Display unit was not delivered. On 7 oct the service man came and assembled the bed casually and didnt finish his job properly. We had to complaint again for the fixes which were required to made on 8th. And it got serviced on 14th after a lot calling to customer care.

Also the Foam Mattres which was delivered was also defected piece. We also complained about it on 8th. We were told that it ll be getting replaced by 24th of Oct.

Also as mentioned in the bill the Side Table was supposed to be delivered on 20th and when we called on 20th customer services told us it ll get delivered on 24 along with the Display Unit and Foam Mattres .

We called them on 20th we were told that material are not there. Also we called on 24th so we were told to wait one or two days more. We called the shop so they told us that shop is not responsible call customer services. Sometimes they ask us to hold the call indefinetly.

Also while buying the wall shelf we were told that they come and fit it on the wall. But when the service man came he said that they dont do this job. We called customer services also, they told us that they cant fix the wall shelf on the wall. We were given the wrong information at the shop.

Abhay Dekate
Pinglewasti, Mundwa, Pune 411036, Maharashtra
Email: abhushinchan]@gmail.com / 23/10/2015 / 4:31 pm

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