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Delivery of defective gym proucts from Ebay vendor

I have purchased one Exercise Bike & one Manual Tread Mill with Rs.12,840/- online from eBay India Pvt. Ltd. But the items are received at my home from Courier in defective condition. Immediately I have taken up the matter with eBay Co. to take back the items from me and refund me the amount I paid to them.
They are advising me to send the items to their vendor at Punjab and then only they will refund money to me. As the items need to be packed properly before despatch to vendor, I told them to send their people to my home to pack & pick the same from me. They are neither paying heed to my words, nor, refunding money to me. Packing & sending the items to their vendor should not be my responsibility as I have already suffered.
Please intervene into this matter and do the needful to get my hard earned money refunded at the earliest.
Thanks & regards……..S K Biswas

VIP ROAD, Kolkatta 700052, West Bengal
Email: sxxxxxxxxxw@rediffmail.com

1 comment

    • ebay on 25/09/2017 at 6:03 pm

    Dear sk_biswas,

    We are sorry to hear that you’ve been having this experience. Since we can’t reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

    Team eBay

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