Delivery of torn saree by Craftsvilla, and no support

I had ordered 4 sarees from Craftsvilla. Out of those 1 saree was very bad quality and one saree was torn from inside.
On Complaint, CraftsVilla asked me to return their product to their vendor and there was no reverse pickup service which is essential for any e commerce website. Since it was a gift to an elderly women she could not send the courier. Also when I complained for another torn saree, they asked me to contact their vendor directly as it was already 7 days. They washed off their hands from responsibility of delivering such a product. No customer is going to suspect a saree to be torn from the inner most folds of the saree believing in the brand from which they have ordered. The vendor has not replied back and Craftsvilla had also washed off its hands. I as a customer am left with one very bad quality saree and one torn saree.

Anchal Garg
Goregaon East, Mumbai 400063, Maharashtra
Email: / 09/07/2016 / 3:26 pm

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