Deplorable service by Snapdeal

I placed a orderfor Ben Carter White Cotton Full Sleeves Formal Shirt at Snapdeal online shopping on 28/10/2015 and paid Rs.549/- through Axis Bank internet banking. Order No. is 9579959830.

I received the order on 3/11/2015. It was worst, used ,dirty and foul smelling shirt. On 3/11/2015 I filed a return request and it’s No. is 11597549. To this request Snapdeal replied that a courier agent will come to pick up the returned item in next 3 days, but nobody came.

Then I my self returned the item as per instructions through Indian Speed Post to given address on 13/11/2015 and it’s tracking No. is EM297930727IN. It has been delivered on 19/11/2015. Snapdeal paid Rs.67/- in my free charge account on 19/11/2015 as I have spent this amount as courier charges for returning the item. But, I didn’t receive refund.
Instead Snapdeal replaced the same worst shirt to meon 5/12/2015. Then I called Snapdeal customer Care and filed another complaint regarding this to return. The complaint No. is 11597549. Snapdeal asked me to return the same item again. Now I do not want to send it again and waste my money for shipping only. I want my refund.

Sanjay Bajare
Ghatanji, Yavatmal 445301, Maharashtra
Email: bxxxxxxxxxxy@gmail.com
59.95.84.37 / 16/12/2015 / 1:26 pm

2 comments for “Deplorable service by Snapdeal

  1. Snapdeal
    19/12/2015 at 1:04 pm

    Dear SANJAYB15 ,
    Sorry for inconvenience . This is informed you that your concern has been noted and our team is currently working on it. For any further clarification please write to us at writetous@snapdeal.com and please mention Order ID in the subject line of mail.

    Thank you for your cooperation
    Regards
    Online Snapdeal Team

  2. snapdeal
    12/02/2016 at 4:13 pm

    Hi SanjayB15,

    Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at help@snapdeal.com.

    Regards,
    Snapdeal Team

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