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Differential treatment by Indigo with regard to luggage

I came for traveling from Delhi to Raipur BY INDIGO ON PNR SHJU8R On 15 aug 16 and entered for checkin at 0655 hrs for flight scheduled for departure on 0810 hrs. On reaching to counter i was told to give 1000 rs extra for luggage which weighed less than 15 kg and was told that its length is more than prescribed dimension so cannot be allowed by airport staff . But the unfortunate things was i was out of cash and i told staff to arrange for online payment receipt but they decline which consequently lead to delay and i miss boarding .

As i was embarassed but i have to travel then i booked with airindia for delhi to vizag and i was amazed to know that there no such charge in air india list and i boarded my air india flight from delhi to vizag without paying handling charges.

My complain is not with handling charges … Complain is how an international airline so irresponsible and can leave a passenger waiting on counter neglecting his requests to arrange online payment or allowing luggage (cricket kit) which was weighing only 12 kg and which was allowed by air india on vary next dayy.

Sukhminder Singh
Kumda, Bishrampur
Email: nxxxxxxxxxxs@gmail.com / 16/08/2016 / 4:09 pm

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