Discrepancy in bill by Reliance GSM

I am a customer of Reliance bearing relationship no. 200005397253 and my GSM Mobile no. Is 9xxxxxxxx1. I had received a monthly bill for the period 25-03-2015 to 24-04-2015 and the bill date is 25-04-2015. In this bill I have been levied a roaming charge of Rs. 126.75 and the bill summary is clearly given that this roaming charge is charged for 13-03-2015 to 16-03-2015 which is not a period covered within the bill period. Infact I was in roaming for the period 03-03-2015 to 16-03-2015 and I had made the payment for this which was covered in the previous bill that is for the period 25-02-2015 to 24-03-2015 and the bill date was 25-03-2015. I had made the total payment  of Rs. 1800.00 on 10-04-2015.

Moreover I was not in roaming within the period of 25-03-2015 to 24-04-2015. So how can I be charged of roaming. I had intimated Reliance about this discrepancy but didn’t succeeded to receive a worthy resolution. I had intimated Reliance over the 198 customer care number. The complain number is 233043016 dated 06-05-2015.

Diganta Bhattacharjya
Azara (Udaya), P.O & P.S Azara, Dist- Kamrup (M), Ghy- 17, Assam 781017
Email: diga01_arya@rediffmail.com
Contact No. 9864100911 / 09/05/2015 / 9:56 am

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