Duplicate Jazz shower received from Snapdeal

I had order 3 Jazz Shower from snapdeal.com, the Seller Was Jazz. I Received A Damage Product. I Complaint to snapdeal but they were not taking the complain seriously. I Have got 3 year warranty from Jazz Corporation Pvt Ltd. Then I Login to Jazz.in Website and search for a number i got number from contact us Tab. Number Was:- 07930256667 and i complain for product issue that how you packed the product that i received in damaged condition , from that end they tell me that check the bill and check the seller when i checked the seller was Marine Sanitation. They told that we are also register in snapdeal as Seller and snapdeal take order on behalf of thier name and they supply local product from another seller this is the major issue they told that they had also complain for this issue before 2-3 months but snapdeal is busy making money. they send local and duplicate product.

when i call to snapdeal and tell the issue that send me the original product they told that it is not possible to tell that you will get the product when i asked why? , they told that its not the mistake from our side. when i asked i will complain to consumer forum they talk in polite way but still they are telling that we can’t replace. So i am complaining against it.

i am attaching order detail, i am attaching product images which i have get. i am attaching snapdeal showing 3 years warranty and i am attaching the bill i have received.
order no.:- 6847560493 dated:- 21 june 2015.
When i talk to jazz we have register ourself as JAZZ and I have purchase the product from Jazz seller Only and got the local product from marine sanitation with no warranty. Jazz told me that in their product there is a jazz logo. They Provide Jazz Printed Packing. But I Got a product in a local packing with nothing printed on it. and no logo on the product no warranty.
How to trust snapdeal after this happen.
i want original product not money to be refunded

Aman Goyal
KOTRA ROAD, RAIGARH 496001, Chattisgarh
Email: aman.opjit@gmail.com / 24/07/2015 / 2:47 pm

2 comments for “Duplicate Jazz shower received from Snapdeal

  1. Snapdeal
    27/07/2015 at 3:37 pm

    Dear AMAN_GO,

    We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and currently being worked upon by our team. We would like to know more about your problem and it’s details. Please share your contact details and complaint description with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail.

    Thank you for cooperating.

    Snapdeal Online Team

  2. Snapdeal
    13/08/2015 at 5:33 pm

    Hi AMAN_GO,

    Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at help@snapdeal.com

    Team Snapdeal

Leave a Reply

Your email address will not be published. Required fields are marked *

Answer the below question * Time limit is exhausted. Please reload CAPTCHA.