Duplicate product received from whaaky

I received Sony Headphone from whakky.com, product was duplicate, i called on customer care they asked for images, i sent the images, i got there mail that i have to send the product by courier on my expenses i asked them the reason but they are not replying. they are ignoring my messages, the product is duplicte of sony, i was fooled by the company on the name of sony, the product was in dead condition and duplicate.please help to file complain against whakky.com. i made a complaint of 9th of jan. my order id is S801104153

Jai Rangnani
Ajmer 305001, Rajasthan
Email: jxxxxxxxx5@gmail.com / 19/02/2016 / 2:49 pm

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