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Ebay neither delivers nor refunds money

I had paid rs.11228.49 with paisa pay for item samsung galaxy J5 on ebay on the 16 sep.2015. the last date for shipping the item was 27 sep 2015. but item didn’t recivied till date. on their site they have mentioned that the item was delivered 27vsepv2015. after that i raised a claim claim id.1290385. my claim also approved on date 08-10-2015 whereas hence they are not prossing the refund after making multiple complante throught calls and email. the seller has shipped it. through speed post. but tracking no provide fake. i have paid for an item which i didn’t recivied at all None of customer care senior people are responding my complaint properly. is there someone who could hlep me with this?

Sumit Kumar
dashmesh colony street no 2, MANDI GOBINDGAR 147301, Punjab
Email: sumit.mgg]@gmail.com / 25/10/2015 / 1:37 pm

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