Ebay not refunding money paid for undelivered order

Its been a month i bought a kent grand mineral water from ebay with paisa pay id 40282388752, it was a gift on the eve of raksha bandhan . I bought it on 27th of august, the product was not delivered, than i raised a claim for my money to be refunded on 7th of september. Ebay customer service kept on saying your claim will be resolved in 20 days, its our policy. today its 22nd day no claim resolved and my 14678 ruppes is still with them. when i am tryin to reach now they are picking the call and shutting down it abrruptly. I dont know where to go , please resolve my claim.

Gautam Sharma
Dwarka nagar, hoskerhalli, Bangalore 560085, Karnataka
Email: gautam0551]@gmail.com / 29/09/2015 / 3:10 pm

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