Ebay seller refusing to replace product

I ordered a pair of maternity trousers from ebay.in, item code 181910772425, paying Rs.1079. The fitting is ok at the waist and ankles, but on thighs its too loose, making the wearer look shabbily dressed. I emailed the seller “classapartapparels” is rejecting my return request, saying that the item as described was delivered. The description says that the trousers are stretchable, but if this is the case, why are they loose at my thighs. How can one wear anything which is ill-fitted. I have emailed ebay, twice on 9th Nov., then on 12th and 15th Nov. but, did not get a response, other than just an acknowledgement mail. I contacted the customer care twice via online chat on 19th Nov., but they say they cant help me with the return and refund of the concerned product.

Preeta Saini
C 58/30, Sector 62, Noida 201307, Uttar Pradesh
Email: preetruch]@gmail.com / 19/11/2015 / 11:33 am

1 comment for “Ebay seller refusing to replace product

  1. Ebay India
    21/11/2015 at 5:34 pm

    Hi Preeta_SA,

    We regret the inconvenience caused. Please share your claim Id or Paisapay ID to help you better.

    Online Team
    Ebay India

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