Embarrassment due to card payment denial by ICICI bank

On Wednesday December 30th 2015 I went to the supermarket to purchase some items . I gave my ICICI bank credit card to pay the bill and the payment was declined due to “delay in your payment”. The cashier in the presence of at least 8 other customers said loudly “the card was declined for late payment by you”. This was extremely embarassing for me. Firstly there are no dues outstanding on my card. Secondly I always pay the full balance when due. Thirdly my payments are by automatic debit through the bank. Later I got an sms from the bank “Dear Customer Your transaction of INR903 on CC ending 7004 is declined due to delay in your payment. Please call our Customer Care. I am a Senior citizen and this has caused me undue stress and uncertainity. I deal with the Chicalim Goa Branch of ICICI Bank

Ved Uppal
Vasco 403802, Goa
Email: vxxxxxxl@gmail.com / 31/12/2015 / 3:10 pm

1 comment for “Embarrassment due to card payment denial by ICICI bank

  1. ICICIBank_Care
    04/01/2016 at 1:33 pm

    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on care@icicibank.com. Please mention the UID (a31yuc) in subject line of your email. Our official will assist you.

    ICICI Bank Customer Service Team.

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